Refunds & Returns
Because we sell age-restricted vaping products for resale, returns are limited by law and by manufacturer policy. This policy explains what we can accept, how to file a claim for a damaged, defective, or incorrect shipment, and how approved claims are resolved. It applies to all wholesale orders placed with eJuice Resellers Wholesale.
01 Overview
Our goal is to make sure every order arrives complete, authentic, and in sellable condition. If something is wrong with your shipment, we’ll make it right through a replacement or refund on eligible items. Because vaping products are age-restricted and regulated, we cannot accept returns for buyer’s remorse, overstock, or opened product unless required by law.
02 Eligible claims
We accept claims for items that, on arrival, are:
- Damaged — broken, leaking, or crushed in transit.
- Defective — a manufacturing fault present out of the box.
- Incorrect — you received the wrong product, flavor, or quantity versus your order.
- Missing — items listed on your packing slip that were not in the box.
03 Non-returnable items
For safety and compliance we cannot accept returns of opened, used, or tampered products; items without original packaging; clearance or final-sale items; or product returned outside the claim window. We also cannot accept returns simply because a product did not sell.
04 Claim window & requirements
Claims must be reported within [X] days of delivery. To process your claim quickly, have the following ready:
- Your order number and the account email on file.
- Clear photos of the affected products, packaging, and shipping label.
- The quantity and specific SKUs/flavors affected.
Please inspect shipments promptly on arrival — claims filed after the window may not be eligible.
05 How to file a claim
Attach clear photos of the damaged, defective, or incorrect items and the packaging.
Once approved, we ship a replacement or issue a refund — your choice where available.
06 Refunds & replacements
- Approved claims are resolved by replacement or refund at our discretion, or yours where noted.
- Refunds are issued to the original payment method; processing times depend on your bank or card issuer.
- Refund amounts cover the affected products; original shipping is refunded only when the entire order is at fault.
- If a replacement is out of stock, we will refund the affected items.
07 Shipping damage & carrier issues
Title and risk of loss pass to you when the carrier takes possession, but we’ll help resolve transit damage under this policy. Keep all packaging and materials until the claim is closed — carriers may require them for inspection. For lost or stuck shipments, contact us and we’ll open a trace with the carrier.
08 Order cancellations
You may request a cancellation before an order ships. Once an order has been dispatched it cannot be cancelled, but eligible items may be handled under this policy after delivery. Contact us as soon as possible if you need to change or cancel an order.
09 Manufacturer warranties
Some hardware carries a manufacturer warranty that passes through to you. Where a defect falls under a manufacturer’s warranty, we will help facilitate the claim or direct you to the manufacturer’s process. Manufacturer warranty terms and timeframes are set by the manufacturer, not by us.
10 Contact us
eJuice Resellers Wholesale
[Business mailing address], Oklahoma City, Oklahoma, USA
Email: help@ejuiceresellers.com
Phone: (405) 989-8054