Privacy Policy

01 Information we collect

We collect information you provide directly, information generated automatically as you use the site, and information from third parties that help us verify your business.

Information you provide

• Account & application data: business name, contact name, email, phone, billing and shipping addresses, and your tobacco/vape retail license or permit numbers.
• Order data: products purchased, order history, and communications with our team.
• Payment data: processed by our payment providers; we do not store full card numbers on our servers.

Information collected automatically

• Device and browser type, IP address, and general location.
• Pages viewed, links clicked, and referring/exit pages.
• Cookies and similar technologies (see Cookies & tracking).

02 How we use your information

• Verify your eligibility to buy age-restricted wholesale products.
• Create and manage your wholesale account and process orders.
• Provide customer support and respond to inquiries.
• Send order confirmations, shipping updates, and account notices.
• Send marketing communications where permitted (you can opt out anytime).
• Detect fraud, enforce our terms, and comply with legal obligations including PACT Act reporting.

03 Age & license verification

Where required by federal, state, or local law, we retain and report transaction records for age-restricted products, including under the Prevent All Cigarette Trafficking (PACT) Act.

04 How we share information

We do not sell your personal information. We share it only as needed to operate our business:

• Service providers: payment processors, shipping carriers, hosting, age/license verification, and analytics providers.
• Legal & compliance: government agencies and regulators when required by law, including PACT Act reporting.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

05 Cookies & tracking

We use cookies and similar technologies to keep you logged in, remember your cart, understand site usage, and improve your experience. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

06 Data retention

We keep your information for as long as your account is active and as needed to provide our services, then retain it as required to comply with legal, tax, accounting, and regulatory obligations (including recordkeeping for age-restricted product sales).

07 Data security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

08 Your rights & choices

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to opt out of certain processing. To exercise these rights, contact us using the details below. You may unsubscribe from marketing emails at any time via the link in those messages.

09 Third-party links

Our site may link to third-party websites and services we do not control. This policy does not apply to those sites; please review their privacy policies.

10 Children’s privacy

Our site and products are intended only for licensed businesses and adults of legal purchasing age. We do not knowingly collect information from anyone under the legal age or from minors.

11 Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice.

12 Contact us